Shipping & Return Policies
Shipping Policy
We ship within Canada using CANPAR or Canada Post.
Orders can be placed by phone, fax, or internet. For your convenience, you can contact us TOLL FREE within Canada.
Free Shipping: No shipping charges apply for orders over $150.00 (before taxes).
For orders under $150.00, the following shipping charges apply based on your province:
Ontario & Quebec
$25.00
PEI, NS & NB
$30.00
AB, NF, BC, NWT, MB & SK
$35.00
Note: All required taxes (HST or GST) will be added where applicable. We accept Visa or Mastercard for payments.
Return Policy
We strive to provide the best quality products. If you need to return an item, please follow these guidelines:
- 10-Day Return Window: Products must be returned within 10 days from the date of purchase.
- Condition: Items must be in resalable condition. A copy of the customer's receipt must be attached to all returns.
- Non-Refundable Items: Please note that Probiotics and Loose Teas are not refundable.
- Damaged Goods: Any damaged or missing goods must be reported within 24 hours after receipt.
Business Hours
Monday - Friday: 9:00 am - 6:00 pm
Contact Us
Toll Free: 1-888-569-2345 Tel: 519-886-5178 Fax: 519-886-6735